Knowledgebase articles require login on public customer portal

Owned by Mohammed Al Najjar, created
Oct 06, 2020
2 min read

Problem

If the public user is getting a list of articles from the customer portal, but a log in page is required to read them.

 

Solution

To overcome this, you will need to allow Anonymous access to the knowledgebase articles. and to so, please follow theses steps:

1. Open Space in Confluence

2. Go to Space Settings by clicking on the Cog → Permissions

3. Click on Edit Permissions under Anonymous Access

4. Check View All and then Click Save All

If the following error came please allow global permission to anonymous access, by visiting

https://confluence.atlassian.com/doc/setting-up-public-access-156.html

 

Accessing a cross-origin frame within an active public session can cause serious security threats. That’s why we blocked this internally