Reporter is not receiving email notification when agent adds a public comment

Problem

As a service desk agent, I add public comment on a request, and the reporter is not receiving emails

Solution

This a configuration that can be modified on your environment by changing the settings in Service Desk project.

Open the project and then Project Settings and then click on Customer Notification

Click on Edit next to Public comment added

Make sure to add reporter to the top dropdown (To)

Open

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