How to setup reCAPTCHA v3

Owned by Mohammed Al Najjar, created
Mar 13, 2021
2 min read

This guide will help you to setup a Google Recaptcha for your Service desk website

What you need:

  • Google Account

Step 1. Register a new site at Google

Visit https://www.google.com/u/1/recaptcha/admin/create

  • Label:

  • reCAPTCHA type: reCAPTCHA v3

  • Domains: add Jira base url domain name

  • Owners:

  • Accept the reCAPTCHA Terms of Service

  • Submit

 

Step 2. Store the keys

Keep a copy of both Site and Secret key to be used in Step 3

Step 3. Go to Public Customer Portal Settings in Jira

  1. Select the Jira icon > Jira settings > Apps or Add ons.

  2. Under Tinker for JSD, click Public Customer Portal

  3. Scroll down to Recaptcha V3

  4.  

Step 4. Apply the Site and Secret key

Use the keys generated from Step 2 and apply them accordingly and save

 

Step 5. Tinker the score Threshold

reCAPTCHA v3 returns a score (1.0 is very likely a good interaction, 0.0 is very likely a bot). Based on the score, you can take variable action in the context of your site. By default, you can use a threshold of 0.5.

reCAPTCHA will verify the user’s behavior from login and up until the submission of the ticket. If a weird quick behavior happened the Ticket would be rejected

If this is causing issues for your user tweak the score Threshold


Step 6. Verify the reCAPTCHA appearing normally on public portal

After a successful addition of reCAPTCHA you should be able to see the below picture when access the public portal

If the reCAPTCHA didn’t appear on the portal. it means that the Site key provided is wrong, double check