SD Agent Settings
Control primary comment action between:
( Share with Customer | Comment Internally )
Default comment type can be global orby agent
Instructions
To open SD Agent Settings
Select the Jira icon > Jira settings > Apps or Add ons.
Under Tinker for JSD, click SD Agent Settings
Global Default Agent Comment Type
You may change the default comment type for all servicedesk agents to be internal, (this settings can be changed individually for each agent from their user preference), updating this global setting will effect all service desk agents, unless agent has manually overridden their comment preference
To do so, click on the drop down and then change the default agent comment type to Internal
Agent Comment Preference
Agent has the option to manually override the global default comment preference without effecting other users, by going to user profile
1 . Click on the user avatar on the top right corner of the screen
2. Click Profile
3 . Under Tinker Agent Preferences click on the edit logo
4 . Choose from: ( Inherit from global Settings | Share with Customer | Internal Comment )
5. Click Save