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This article will show how to configure request type permissions for your customer portal

Instructions

To open Request Type Permissions

  1. Select the Jira icon > Jira settings > Apps or Add ons.

  2. Under Tinker for JSD, click Request Type Permissions

 

If customer does not have permission to view a portal, the configuration done wont give them the privilege

Create a Request Permission Rule

To add a new request permission rule click on Add Request Permission Rule

  1. Add rule or group name (optional)

  2. Choose rule

  3. Choose multiple request groups that you would like to apply restrictions on

  4. Click Save

Rule Types

Hide from - Will hide from selected users and show to all the other customers

Show to only - Will hide from all users and show only selected customers

After saving, you may apply the rule on

  1. Application access users

  2. User Groups

  3. Single Users

To apply rule permission, click on Grant and a pop up will open for the rule accordingly

Choose the permission type and fill the user, group or application access and then click on Grant Permission

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