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To delete a screen, you need to first un-assign the screen from all request types, after that the table will show the delete option
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Disable Comment for Customer by statuses
To disable and hide the comment facility on your customer portal, by certain statuses. This helps you to control when your customers are able to use old request that are already closed. and when to create new ones since the ones are already closed.
Select the Jira icon > Jira settings > Apps or Add ons.
Under Tinker for JSD, click Request Screen
Choose the status that you would like disable comment in the multi select drop down and click save
Customer Portal will disable the comment like below:
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